Welcome to our e-commerce platform. We aim to provide a smooth and trusted shopping experience for customers across Bangladesh. Please read our return policy carefully before placing an order.

1. Eligibility for Return

Customers may request a return if:

• The product is damaged, defective, or broken upon delivery
• The wrong product or wrong size/color was delivered
• The product is missing parts or accessories
• The item significantly differs from the product description
• The product is expired (for eligible consumable items)

To qualify for a return:

• The request must be made within 3 to 7 days of delivery
• The product must be unused, unwashed, and in original condition
• Original packaging, tags, invoice, and accessories must be included

2. Non-Returnable Products

The following items are generally not eligible for return unless damaged or defective:

• Innerwear and personal care items
• Perishable goods
• Customized or personalized products
• Digital products or downloadable items
• Gift cards and vouchers
• Products damaged by customer misuse

3. Return Request Process

To request a return:

1. Contact customer support via phone, email, or live chat
2. Provide your order number and product images (if necessary)
3. Our support team will review the request
4. Approved returns will receive return instructions

4. Refund Policy

After the returned product is received and inspected:

• Refunds are usually processed within 7 to 14 working days
• Refunds may be sent through:
  • Mobile banking (bKash/Nagad/Rocket)
  • Bank transfer
  • Original payment method
  • Store credit or wallet balance

Delivery charges are generally non-refundable unless the mistake was from our side.

5. Exchange Policy

Customers may request an exchange for:

• Size issues
• Color replacement
• Defective items
• Wrong product delivery

Exchange depends on product availability in stock.

6. Return Shipping

• If the return reason is due to seller error, we will bear the return shipping cost
• If the customer changes their mind, the customer may need to pay the delivery and return charges

7. Order Cancellation

Orders may be canceled:

• Before shipment without extra charge
• After shipment only according to the return policy terms

8. Fraud Prevention

We reserve the right to reject return or refund requests if:

• Returned products are used or damaged by the customer
• Multiple suspicious return activities are detected
• False claims are made intentionally

9. Contact Information

For return or refund support, please contact:

• Customer Support: [Your Phone Number]
• Email: [Your Email Address]
• Address: [Business Address in Bangladesh]

10. Policy Updates

We may update this return policy at any time without prior notice. Customers are encouraged to review this page regularly.

Last Updated: May 2026